Customer Care | GQS International

Store policies:

SHIPPING

SHIPPING POLICY

Thank you for choosing GQS International! We strive to provide excellent service and ensure your orders reach you in a timely manner. Please review our shipping policy below:

1. Processing Time: Orders typically take 1-2 business days to process before shipment, excluding weekends and holidays. During peak seasons, processing times may be slightly longer, but we'll notify you promptly if any delays occur.

2. Shipping Methods: We offer various shipping methods to cater to your needs, including standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times may vary depending on the selected method and destination.

3. Tracking Orders: Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.

4. Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. We strive to offer competitive shipping rates while ensuring reliable and efficient delivery services.

5. Delivery Time: Delivery times may vary depending on your location and the shipping method selected. While we make every effort to deliver your order promptly, please note that unforeseen circumstances such as weather delays or carrier issues may impact delivery times.

6. International Shipping: For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

7. Shipping Restrictions: Some products may have shipping restrictions due to size, weight, or regulatory reasons. We will notify you if any restrictions apply to your order and provide alternative options if available.

8. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance.

RETURN POLICY:

At GQS International, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines for returns:

1. Eligibility: To be eligible for a return, items must be unused, in their original condition, and returned within [number] days of delivery. Any items that show signs of wear, damage, or alteration may not be eligible for return.

2. Return Process: To initiate a return, please contact our customer support team to request a return authorization (RA) number. Returns without an RA number may not be accepted. Once your return request is approved, you will receive instructions on how to return the item(s).

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refunds: Refunds will be issued to the original payment method used for the purchase within 7 business days of receiving the returned item(s). Please note that shipping charges are non-refundable.

5. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange. Exchanges are subject to product availability.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for quality assurance purposes.

7. Final Sale Items: Some items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.

CANCELLATION POLICY:

We understand that circumstances may arise where you need to cancel your order. We aim to accommodate your requests to the best of our ability. Please review our cancellation policy below:

1. Cancellation Window: Orders may be cancelled within 12 hours of placement, as long as they have not been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.

2. Cancellation Process: To cancel an order, please contact our customer support team as soon as possible with your order number and request for cancellation. We will make every effort to accommodate your request if the order has not yet been processed.

3. Refunds for Cancelled Orders: If your order is eligible for cancellation and has not been processed or shipped, a full refund will be issued to the original payment method used for the purchase within 7 business days.

Please note that orders for customized or personalized items may not be eligible for cancellation once production has begun.

TRACKING ORDERS:

At GQS International, we strive to provide you with a seamless shopping experience, including tracking your orders every step of the way. Here's how you can track your order:

1. Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email containing your order details.

2. Processing Time: Orders typically take 1-2 business days to process before they are shipped. During this time, you may not see updates on the tracking information.

3. Shipping Notification: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your package.

4. Tracking Methods: You can track your order directly on our website by logging into your account and accessing your order history. Alternatively, you can use the tracking number provided in the shipping confirmation email to track your package on the carrier's website.

5. Delivery Updates: The tracking information will provide real-time updates on the status of your package, including estimated delivery dates and any delivery attempts made by the carrier.

If you encounter any issues or have questions about tracking your order, please don't hesitate to contact our customer support team for assistance.

SERVICES POLICY:

At GQS International, we are committed to providing exceptional services to our customers. Whether you're shopping online or in-store, we aim to exceed your expectations with the following services:

1. Product Selection: We offer a wide range of high-quality products sourced from reputable suppliers to ensure customer satisfaction.

2. Expert Advice: Our knowledgeable and friendly staff are here to assist you with product recommendations, sizing guidance, and any questions you may have about our products.

3. Customization Options: Some of our products may offer customization options to meet your specific needs. Please check the product descriptions for details on customization availability.

4. Order Tracking: We provide order tracking services to keep you informed about the status and location of your package from the time it is shipped until it reaches your doorstep.

5. Secure Payment: We utilize secure payment gateways to ensure the confidentiality and security of your payment information when making purchases online.

6. Fast Shipping: We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping, with prompt processing and delivery times.

7. Hassle-Free Returns: If for any reason you are not satisfied with your purchase, our hassle-free return policy allows you to return eligible items within [number] days for a refund or exchange.

8. Customer Support: Our dedicated customer support team is available to assist you with any inquiries, concerns, or issues you may have before, during, or after your purchase. Please don't hesitate to reach out to us for assistance.

CUSTOMER SUPPORT POLICY:

At GQS International, we are committed to providing exceptional customer support to ensure a positive shopping experience for our valued customers. Here's what you can expect from our customer support team:

Prompt Response: Our customer support team strives to respond to all inquiries and requests in a timely manner. You can reach us via email, phone, or live chat during our business hours.
Knowledgeable Assistance: Our support representatives are trained to provide knowledgeable assistance and guidance to address your questions, concerns, or issues effectively.
Problem Resolution: If you encounter any problems with your order, our customer support team will work diligently to resolve the issue to your satisfaction, whether it involves tracking your order, processing a return, or addressing a product-related inquiry.
Feedback and Suggestions: We welcome your feedback and suggestions to help us improve our products and services. Your input is valuable to us and will be taken into consideration as we strive to enhance the customer experience.
Customer Satisfaction: Your satisfaction is our top priority. If you are not completely satisfied with your shopping experience, please let us know, and we will do everything we can to make it right.

Your privacy is important to us at GQS International. We are committed to protecting your personal information and maintaining the confidentiality of your data. Please review our privacy policy below:

Information Collection: We may collect personal information from you when you place an order, register for an account, subscribe to our newsletter, or interact with our website in any way. This information may include your name, email address, shipping address, billing address, phone number, and payment details.
Use of Information: We use the information collected from you to process your orders, communicate with you about your purchases, provide customer support, send promotional offers and newsletters (if subscribed), and improve our products and services.
Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Disclosure: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These third parties are contractually obligated to keep your information confidential and are prohibited from using your information for any other purpose.
Cookies: We use cookies to enhance your browsing experience and gather information about how you interact with our website. You have the option to accept or decline cookies through your browser settings, but please note that disabling cookies may affect certain features and functionality of our website.
Third-Party Links: Our website may contain links to third-party websites, products, or services. Please note that we are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these websites before providing any personal information.
Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.
Updates to Privacy Policy: We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact our customer support team for assistance.